Privacy Policy

KASHMIRCART (“KASHMIRCART”, “we”, “us” or “our”) operates kashmircart.in, an online store offering products from Kashmir and the Himalayan region to customers across India.

This Privacy Policy applies when you visit our website, create an account, place an order, contact us, communicate with us or otherwise use our services.

This policy should be read together with our applicable Terms & Conditions, Shipping Policy and Returns & Refunds Policy.

The personal data we collect depends on how you interact with KASHMIRCART.

Information provided when ordering

• Full name
• Mobile or telephone number
• Email address
• Billing address
• Shipping or delivery address
• Order and product details
• Delivery instructions, where provided
• Transaction or payment reference information

Account information

• Name
• Email address
• Mobile number
• Saved addresses
• Order history
• Other information associated with your customer account

Communications

When you contact us, we may process your name, contact information, order information and the contents of your communication.

Technical information

Depending on the technologies active on the website, we may process technical information such as IP address, browser type, device information, operating system, pages visited, session information, security information and information collected through cookies or similar technologies.

We process personal data for specific purposes connected with operating KASHMIRCART and providing our services.

Orders and fulfilment

To receive, process and fulfil orders, arrange delivery, communicate order status, handle cancellations, returns and refunds, and provide order-related support.

Payments

To facilitate and reconcile payments and transactions through the payment methods and payment service providers available on our website.

Customer support

To answer enquiries, resolve order issues and provide customer assistance.

Website operation

To operate, maintain, secure and improve our website and customer experience.

Security and fraud prevention

To detect, investigate and prevent fraud, misuse, unauthorised access and other security incidents.

Legal and regulatory requirements

To comply with applicable legal, accounting, tax, regulatory and law-enforcement requirements.

Marketing and promotional communications

Where applicable and where the required legal basis exists, we may process contact information for promotional communications concerning KASHMIRCART products, offers and updates.

Where consent is required and relied upon, we will seek consent through a clear and affirmative mechanism and limit the request to the personal data reasonably necessary for the specified purpose.

Where processing is based on consent, you may withdraw that consent through the mechanism provided by KASHMIRCART or by contacting us.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal and does not prevent processing that may continue under another lawful basis.

Where applicable, the method for withdrawing consent should be reasonably as easy as the method through which consent was provided.

KASHMIRCART may use cookies and similar technologies required for website functionality, security, shopping-cart operation, preferences, analytics or other website purposes.

These technologies may help us maintain shopping sessions, remember preferences, understand website usage, improve performance and protect the website.

Third-party services used on the website may also place or process cookies or similar technologies.

You can control cookies through your browser settings. Blocking certain cookies may affect website functionality.

We do not sell or rent customer personal data.

Personal data may be shared with or processed by service providers where reasonably necessary to provide our services or operate the website.

Payment providers

Information necessary to complete or reconcile transactions may be processed by payment service providers.

Courier and logistics providers

Information such as name, phone number, shipping address and relevant order details may be provided to logistics providers to deliver orders.

Website and technology providers

Depending on the services installed or used by KASHMIRCART, this may include hosting, website infrastructure, security, backups, analytics, communications and related technology providers.

Professional and legal advisers

Information may be disclosed where reasonably necessary to professional advisers, auditors, accountants, legal advisers or authorised service providers.

Authorities

We may disclose information where required or permitted by applicable law, lawful process or a valid government or law-enforcement request.

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law.

Retention may be necessary for order fulfilment, customer support, account administration, accounting and tax records, fraud prevention, dispute resolution, legal claims and other legitimate business or legal requirements.

Different categories of personal data may therefore be retained for different periods.

When personal data is no longer required for a lawful purpose, it may be deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

We take reasonable technical and organisational measures appropriate to the nature of personal data and the processing involved to protect personal data against unauthorised access, use, disclosure, alteration, loss or other misuse.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Where a personal data breach occurs, KASHMIRCART will take steps required under applicable law.

Subject to applicable law, you may contact KASHMIRCART regarding rights available to you under the applicable data-protection framework, including:

• Requesting information about processing of your personal data
• Requesting correction of inaccurate or incomplete personal data
• Requesting erasure where applicable
• Withdrawing consent where processing is based on consent
• Making a grievance regarding processing of personal data
• Exercising other rights available under applicable law

To protect customers and prevent unauthorised disclosure, we may need to verify your identity before processing certain requests.

For privacy requests, consent withdrawal or complaints concerning personal-data processing, contact us using the details below.

Please provide sufficient information for us to understand and process your request.

We will handle applicable requests and grievances in accordance with the requirements applicable to KASHMIRCART.

KASHMIRCART is a general e-commerce website and is not specifically directed towards children.

We do not knowingly seek children's personal data for purposes that are not permitted under applicable law.

Where additional safeguards or verifiable consent are required by applicable law, we will follow those requirements.

Certain technology or service providers may process personal data on infrastructure located outside India.

Where such processing or transfer is subject to restrictions or requirements under applicable Indian law, KASHMIRCART will take the steps required by that law.

Our website may contain links to third-party websites, platforms or services.

KASHMIRCART does not control the privacy practices of third parties that operate independently from us. Their own privacy policies may apply to information submitted directly to them.

We may update this Privacy Policy when our services, website technologies, data-processing practices, service providers or applicable legal requirements change.

The updated version will be published on this page together with a revised “Last Updated” date.

For privacy questions, personal-data requests, consent withdrawal or grievances:

KASHMIRCART
Jammu & Kashmir, India

Email: yourordertkc@gmail.com

Phone: +91 7006154418 / +91 9797989681

Store 01: Lethpora, Awantipora 192122, Jammu & Kashmir, India

Store 02: Nowpora, Tral 192123, Jammu & Kashmir, India